Putting on the Ritz-Carlton
Spring 2013 marked the beginning of a new era for the cooperative education courses in the School of Hospitality Management. For the first time in the school’s 30 year history, students’ Courtney Baron '13 and Claire Maddocks '13 had the opportunity to work full-time at the Ritz Carlton Resort in Naples, Florida while participating in weekly management seminars held at Widener University's Main Campus via Adobe Connect.
Both Claire and Courtney were assigned to rotational positions as rooms interns. Over the course of the semester they spent time in the Guest Relations Department, and learned about the program "Mystique." In addition, they got familiar with the Concierge and the Beach Concierge positions.
Courtney and Claire also spent time as Recreation Attendants and helped organize and coordinate special amenities and celebration packages for VIP guests. And both students gained experience in the Ritz-Carlton Club Level, housekeeping, and front office.