My current research interests include assessing complex sport marketing service quality encounters at professional sport events. The work looks at the encounter from both the service provider's side and the event attendee's side and compares those perceptions.
My research interests include restaurant management, casino management, human resource management, lodging management, food and beverage management, food safety, organizational behavior/dynamics, labor relations, interpersonal communication dynamics, pedagogy in hospitality education, freshman studies/retention, assessment, and accreditation in higher education.
My research interests include implementing diversity education into the classroom to prepare students for the workplace, the role of female faculty members in higher education, and the collegiate experiences of first-generation college students.