Jeffrey C. Lolli

Jeffrey C. Lolli, EdD, CHE

  • Professor
Media Expertise:
  • Business Administration

Programs I Teach


  • EdD, Higher Education Academic Leadership (2011)
    Widener University (PA)
  • MS, Human Resource Management and Organizational Behavior (2005)
  • BS, Hospitality Management (1986)
    Widener University (PA)
  • AAS, Culinary Arts (1984)
    Atlantic Cape Community College (NJ)

About Me

I firmly believe a teacher's role is to guide students and to motivate them to achieve greater levels of success.

My goals are to demonstrate a need for learning by explaining the importance of the concepts being taught to students in every course and how they will be beneficial to their future; be an approachable person both in an out of the classroom environment; keep students engaged in their learning; inspire students to be a better rounded person upon leaving my courses; use multiple learning methods; use the opportunity given to me to mold, shape, and even transform students' behavior, knowledge, and skills; use multiple methods of formative and summative assessment to gauge students' learning progression; and share my experience as an industry professional as it is relative to what I am teaching students.

Areas of Expertise

  • Tourism management 
  • Food, Beverage & Restaurant operations/management
  • Lodging and Resort operations/management
  • Meetings and Event operations/management 
  • Casino operations/management
  • Sports Services operations/management 
  • Service quality/management 
  • Experience management
  • Customer satisfaction 
  • Food safety
  • Alcohol safety
  • Human Resource management 
  • Labor Relations 
  • Accreditation in higher education

Research Interests

My research interests include restaurant management, casino management, human resource management, lodging management, food and beverage management, food safety, organizational behavior/dynamics, labor relations, interpersonal communication dynamics, pedagogy in hospitality education, freshman studies/retention, assessment, and accreditation in higher education.


  • Lolli, Jeffrey C. "Perceptions of the Importance and Preparedness of Interpersonal Communication Skills of the Entry-Level Hospitality Leader: Implications for Hospitality Educators." Journal of Teaching in Travel & Tourism 13, no. 4 (October 2013): 354-373.
  • Lolli, Jeffrey C. "Interpersonal Communication Skills and the Young Hospitality Leader: Are they prepared?." International Journal of Hospitality Management 13, no. 4 (October 2013): 354-373.
  • McCain, Shiang-Lih Chen, Nick Bellino, & Jeffrey Lolli. "Responsible Gaming: The Current Practices and the Challenges." The Consortium Journal of Hospitality and Tourism 11, no. 2 (January 2007): 17-26.

Professional Affiliations & Memberships

International Council on Hotel, Restaurant, and Institutional Education (CHRIE), Northeast National Federation (NENA), American Hotel & Lodging Association (AH&LA)


  • Certified ServSafe Food Safety Instructor and a Certified Hospitality Education (CHE)
  • Phi Kappa Phi Honor Society
  • Beta Gamma Sigma Business Honor Society and Kappa Delta Pi Education Honor Society


In the Media