Jeffrey C. Lolli, EdD, CHE
- Business Administration
Programs I Teach
- EdD, Higher Education Academic Leadership (2011)
Widener University (PA)
- MS, Human Resource Management and Organizational Behavior (2005)
- BS, Hospitality Management (1986)
Widener University (PA)
- AAS, Culinary Arts (1984)
Atlantic Cape Community College (NJ)
I firmly believe a teacher's role is to guide students and to motivate them to achieve greater levels of success.
My goals are to demonstrate a need for learning by explaining the importance of the concepts being taught to students in every course and how they will be beneficial to their future; be an approachable person both in an out of the classroom environment; keep students engaged in their learning; inspire students to be a better rounded person upon leaving my courses; use multiple learning methods; use the opportunity given to me to mold, shape, and even transform students' behavior, knowledge, and skills; use multiple methods of formative and summative assessment to gauge students' learning progression; and share my experience as an industry professional as it is relative to what I am teaching students.
Areas of Expertise
- Tourism management
- Food, Beverage & Restaurant operations/management
- Lodging and Resort operations/management
- Meetings and Event operations/management
- Casino operations/management
- Sports Services operations/management
- Service quality/management
- Experience management
- Customer satisfaction
- Food safety
- Alcohol safety
- Human Resource management
- Labor Relations
- Accreditation in higher education
My research interests include restaurant management, casino management, human resource management, lodging management, food and beverage management, food safety, organizational behavior/dynamics, labor relations, interpersonal communication dynamics, pedagogy in hospitality education, freshman studies/retention, assessment, and accreditation in higher education.
- Lolli, Jeffrey C. "Perceptions of the Importance and Preparedness of Interpersonal Communication Skills of the Entry-Level Hospitality Leader: Implications for Hospitality Educators." Journal of Teaching in Travel & Tourism 13, no. 4 (October 2013): 354-373.
- Lolli, Jeffrey C. "Interpersonal Communication Skills and the Young Hospitality Leader: Are they prepared?." International Journal of Hospitality Management 13, no. 4 (October 2013): 354-373.
- McCain, Shiang-Lih Chen, Nick Bellino, & Jeffrey Lolli. "Responsible Gaming: The Current Practices and the Challenges." The Consortium Journal of Hospitality and Tourism 11, no. 2 (January 2007): 17-26.
Professional Affiliations & Memberships
International Council on Hotel, Restaurant, and Institutional Education (CHRIE), Northeast National Federation (NENA), American Hotel & Lodging Association (AH&LA)
- Certified ServSafe Food Safety Instructor and a Certified Hospitality Education (CHE)
- Phi Kappa Phi Honor Society
- Beta Gamma Sigma Business Honor Society and Kappa Delta Pi Education Honor Society
In the Media
- Money Geek
- Wallet Hub
- KYW Newsradio
- International CHRIE
- Professor Jeff Lolli's Work Creating a Virtual Conference is Recognized with the McCool Breakthrough Award
The Board of Directors for the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) recently recognized Professor Jeff Lolli’s work with the Northeast/North America (NENA) Federation chapter of ICHRIE with the McCool Breakthrough Award. The McCool Breakthrough Award honors the spirit of astronaut Willie McCool and is given to an individual, group, program, school, college, association, or corporation that has made a significant breakthrough or introduced a unique approach in the spirit of ICHRIE’s mission.
The award recognized the Eta Sigma Delta (ESD) Honor Society Board of Governors and Lolli as co-chair for creating a first ever virtual conference for ESD honor society students. The first-of-its-kind conference theme was ‘Hospitality Strong: Resetting the Industry’ and focused on professional development for students, as well as education on how the decimated hospitality and tourism industry is resilient and how the industry pivoted during the pandemic.
- School of Business Administration Professor Jeff Lolli Publishes Article on Craft Beverage Business Marketing
Professor Jeffrey Lolli recently co-authored an article, entitled 'Evaluating the Use of Sense of Place as a Business Strategy in the Marketing and Promotion of Craft Beverage Tourism,' in the Journal of Hospitality & Tourism Cases. The article highlighted the use sense of place as a business strategy in the marketing and promotion of craft beverage tourism for one New Jersey brewery through the lens of the Multidisciplinary Framework for Place-Conscious Education. The case will help educate students/future craft beverage entrepreneurs/educators on the challenges of an increasingly competitive craft beverage business environment.
- Hospitality Management Associate Professor Publishes Articles and Named to Editorial Board of New Journal
Associate Professor Jeff Lolli has been named to the founding editorial board of the International Journal of Gaming, Hospitality, and Tourism, a peer-reviewed, open-access journal for members of the gaming, hospitality, tourism, and events management community.
In addition, Lolli had two papers published in January: ‘Online hotel reviews: Factors influencing how customers perceive their credibility and the likelihood of customer adoption,’ which was published in the Journal of Applied Marketing Analytics, and ‘The Influence of Background Sounds, Physical Sounds, and Managers’ Proactive Customer Service Regarding Situational Sounds on Customer Satisfaction in the Restaurant Industry,’ which was co-authored by Department Head of Management Brian Larson and published in the Journal of Small Business Strategy.