Jeffrey C. Lolli

Jeffrey C. Lolli, EdD, CHE

  • Interim Associate Dean for Undergraduate SBA Programs & Professor, Sport & Event Management
Media Expertise:
  • Business Administration

Affiliated Programs

Education

  • EdD, Higher Education Academic Leadership (2011)
    Widener University (PA)
  • MS, Human Resource Management and Organizational Behavior (2005)
  • BS, Hospitality Management (1986)
    Widener University (PA)
  • AAS, Culinary Arts (1984)
    Atlantic Cape Community College (NJ)

About Me

I firmly believe a teacher's role is to guide students and to motivate them to achieve greater levels of success.

My goals are to demonstrate a need for learning by explaining the importance of the concepts being taught to students in every course and how they will be beneficial to their future; be an approachable person both in an out of the classroom environment; keep students engaged in their learning; inspire students to be a better rounded person upon leaving my courses; use multiple learning methods; use the opportunity given to me to mold, shape, and even transform students' behavior, knowledge, and skills; use multiple methods of formative and summative assessment to gauge students' learning progression; and share my experience as an industry professional as it is relative to what I am teaching students.

Areas of Expertise

  • Tourism management 
  • Food, Beverage & Restaurant operations/management
  • Lodging and Resort operations/management
  • Meetings and Event operations/management 
  • Casino operations/management
  • Sports Services operations/management 
  • Service quality/management 
  • Experience management
  • Customer satisfaction 
  • Food safety
  • Alcohol safety
  • Human Resource management 
  • Labor Relations 
  • Accreditation in higher education

Research Interests

My research interests include restaurant management, casino management, human resource management, lodging management, food and beverage management, food safety, organizational behavior/dynamics, labor relations, interpersonal communication dynamics, pedagogy in hospitality education, freshman studies/retention, assessment, and accreditation in higher education.

Media Expertise

  • Tourism management 
  • Food, Beverage & Restaurant operations/management 
  • Lodging and Resort operations/management
  • Meetings and Event operations/management 
  • Casino operations/management
  • Sports Services operations/management 
  • Service quality/management 
  • Experience management
  • Customer Satisfaction 
  • Food safety
  • Alcohol safety
  • Human Resources
  • Sense of place in hospitality and tourism hospitality
  • Service environment

Publications

  • Lolli, Jeffrey C. "Perceptions of the Importance and Preparedness of Interpersonal Communication Skills of the Entry-Level Hospitality Leader: Implications for Hospitality Educators." Journal of Teaching in Travel & Tourism 13, no. 4 (October 2013): 354-373.
  • Lolli, Jeffrey C. "Interpersonal Communication Skills and the Young Hospitality Leader: Are they prepared?." International Journal of Hospitality Management 13, no. 4 (October 2013): 354-373.
  • McCain, Shiang-Lih Chen, Nick Bellino, & Jeffrey Lolli. "Responsible Gaming: The Current Practices and the Challenges." The Consortium Journal of Hospitality and Tourism 11, no. 2 (January 2007): 17-26.

Professional Affiliations & Memberships

International Council on Hotel, Restaurant, and Institutional Education (CHRIE), Northeast National Federation (NENA), American Hotel & Lodging Association (AH&LA)

Awards

  • Certified ServSafe Food Safety Instructor and a Certified Hospitality Education (CHE)
  • Phi Kappa Phi Honor Society
  • Beta Gamma Sigma Business Honor Society and Kappa Delta Pi Education Honor Society

News

In the Media

  • WalletHub

    Best Travel Credit Cards

    Jeff Lolli, professor of sport & event management and interim dean for undergraduate SBA programs, offers insight into travel credit card benefits and how consumers can choose the best one for their needs. 

  • WalletHub

    Best Airline Credit Cards

    Jeff Lolli, professor of sport & event management and interim dean for undergraduate SBA programs, is featured in this Q&A on rewards systems associated with airline credit cards. 

  • The Handbasket: Gender and Sexuality in the Trump Era Podcast

    9-to-5: Sexual Harassment and Making a Living in Trump World

    In this episode, hosts Mariah Schug, associate professor and chair of gender women's, and sexuality studies, and Carla Barqueiro, assistant professor of political science and international relations, speak with Professor Jeff Lolli about how the Trump Administration's appointment of accused sexual harassers could impact workplaces. The trio also discuss options for those experiencing harassment or hostile workplaces. 

  • WalletHub

    Rental Car Insurance

    Jeff Lolli, interim associate dean for undergraduate business programs and professor of sport and event management, offers insight for consumers on purchasing rental car insurance. 

  • Thrillist

    Yes, Hotels Keep Making Check-Ins Later and Check-Outs Earlier

    Jeff Lolli, professor of sport & event management, shares his expertise in this article examining changes to check-in and check-out times at hotels. Lolli shares that the hotel industry is struggling with staffing, which can lead to the need for increased time between guests.

Noteworthy